Support & Help
We want Lanaii to be easy and enjoyable for everyone. If you ever have a question or run into a problem, we're here for you. Check the answers below, or reach out anytime.
Here When You Need Us
Have a question or hit a snag? Reach out anytime and a real person will help you sort it out.
Answers Made Simple
No confusing jargon or runaround — just clear, friendly help you can actually understand.
We Listen
Your feedback shapes Lanaii. Tell us what you need, and we'll do our best to make it happen.
Your community connected
We believe in creating meaningful experiences that inspire and connect. Let us help you bring your vision to life.
Contact Us
Have a question or need assistance? Email us anytime:
support@lanaiiapp.com
We'll get back to you as soon as we can.
Response time expectation
We typically respond within
1–2 business days.
Phone Number
(855) 780-4447
Child Safety Standards
Our standards:
Lanaii is a community app designed exclusively for adults aged 18 and over. Accounts are not permitted for anyone under 18.
- Zero tolerance for child sexual abuse and exploitation (CSAE). Any content, behavior, or communication that sexualizes, exploits, or endangers minors is strictly prohibited and results in immediate account removal.
- In-app reporting. Every user profile includes a "Report this profile" option. Reports are reviewed promptly, and violating accounts and content are removed.
- Action on child sexual abuse material (CSAM). If we become aware of CSAM, we remove it immediately, terminate the account, and report it to the National Center for Missing & Exploited Children (NCMEC) and/or relevant law enforcement authorities.
- Compliance. Lanaii complies with applicable child safety laws in all regions where we operate.
Child safety point of contact:
James Hicks — support@lanaiiapp.com
Need More Help
If you didn't find what you were looking for, just email us at support@lanaiiapp.com — we're always glad to help.